Know Your Rights
Dealing with the stress of a collision is hard enough without trying to figure out how your accident insurance works. Here are some answers to frequently-asked questions about insurance policies.
Will the insurance company guarantee your work?
We guarantee our own work, but the insurance company does not have the legal right to guarantee a third party's work.
Who pays for repairs?
It depends on the circumstances. If you were at fault, but have comprehensive or collision insurance, the insurance company would pay the costs minus your deductible. If the other party was at fault, their insurance company should pay.
Do I have to accept the insurance company's appraisal of damage?
No. Check the "Appraisal Clause" in your policy if you have differences with their appraisal. It allows you and the insurance company to gather an opinion from an appraiser you both agree upon, or a third-party "Umpire" if you cannot agree.
Do I have the right to a rental car?
If you have purchased rental car coverage and were not responsible for the accident, you may seek reimbursement from the insurance company or, if another driver was responsible for the accident, their insurance company.
If you do not have rental car coverage and were responsible for the accident, you have no grounds to ask for reimbursement. If the other driver was liable, you can generally seek reimbursement from their insurance company.
Want more information on your rights? To make an appointment, call us at 586-843-3347 or make an appointment online!
Know Your Rights
WIll be a regular at the Car Doc - just moved to Michigan. Great service. Thank you Subbu & Team
Number one thing when looking for a mechanic is honesty. Car Doc has this quality nailed. Very reasonable prices. Will definitely recommend!
I can always stop by and no my car will be looked at quickly. My vehicle is always fixed on the day of appointment and fixed correctly. Great place to take your car.
Very honest and helpful. Would highly recommend. Did an excellent job!
It was excellent experience having taken the car for starting problems, Mr. Subbu accommodated next day. He diagnosed and fixed the issue. Recommended additional maintenance to keep the vehicle for long term use.
Had some really bad grinding going on with the brakes, even though they were all new, but I installed. Car Doc found the problem, and fixed while I waited, on a Sunday! Price was good for a good amount of work that had to get done.